Selling Your Device — FAQ

FAQ is a customer support page. Here you can find most frequently asked questions with full answers on such topics as payment, courier arrive time, personal data security and others. We aim to make everyone informated as quickly as possible. If you didn’t find your question on FAQ, please visit our contact us page.

Q: At what times do the couriers operate?

A: Our Couriers operate between 9.00am and 5.30pm. You will be contacted via text message from the courier with an expected time of arrival.

Q: What happens if there is a disagreement about the condition of the unit?

A: You will be contacted by one of our advisors and offered an alternative price. If the adjustment is not to your liking, If the item is a product we by we return next day Free!!!

Q: How will I be paid?

A: You can be paid by either PayPal or bank transfer. It’s your choice.

Q: How long will the process take?

A: We aim to complete the process, from delivery and testing to payment, within 48hrs.

Q: I have more than 1 item I wish to trade in do I have to use the quote system?

A: No, you can use the Contact Form for special orders and large numbers of items. We carry out work for large businesses as well as individual customers.

Q: Data Security?

It is your responsibility to keep your personal data safe. However, we will help you to keep your data safe and secure.

Please remove any region locks for imported items

Before shipping any Apple products to us, Please follow the few important steps set out by Apple to ensure your data’s security. Follow this link to see what they are:

As previously stated, the security of your data is your responsibility and we will securely erase any information left on the device. Therefore, it is vital that you have created a backup of any information you wish to keep before shipping your item to us.

This means your data cannot be recovered by you or the next owner of your machine.  We use government accredited erasure tools to guarantee your residual data cannot be recovered.

If you need help erasing your device, please contact us and we will do our very best to help you.

Please remember you must;

  1. Back Up your data – you cannot get it back after.
  2. Sign out of iTunes
  3. Sign in and remove from iCloud
  4. Sign out of iMessage (OS X Mountain Lion or later)


Q: Why should I trust your company with my property and my data?

A: We have been trading for 12 years. Managing the assets and data of many large organisations.  We are a registered ISO 9001, 14001, 18001, 27001 Company. We offer several other services including IT repairs and refurbishments, as well as recycling services for IT waste. We work with both the private and public sectors and we comply with all regulations and industry standards.

ConsoleTradeIn is a trade-name for Intelligent Storage Solutions Ltd (ISS).  ISS is a professional refurbishment and repair business and has been trading since 2002 and is certified to ISO9001, ISO 14001 and ISO 27001.

Company Registration Number:     Registered in Scotland No. 257862

VAT Number                                    GB 203 002 295

Intelligent Storage Solutions Limited

Unit 18 Laverock Road

Stirling Road Industrial Estate


North Lanarkshire